Experienced the entire hotel business between two companies, from on-site to contract, new opening, sales management.
To the Management Strategy Group.

The first year on-site training was taken at the ticket gate of JR Yao Station. Before joining the company, I had a part-time job experience at Seven-Eleven, so I knew a lot of the work contents, but the harvest was that I was able to feel the scene of "at a station store" on my skin, such as differences in customer demographics, the speed of customer flow, and changes depending on the time of day.
Six months later, he was seconded to JR West Viain Co., Ltd., and was in charge of front desk operations at Viain Abeno Tennoji. Although I was surprised by the secondment, I was interested in the business type of Viain, and I felt rewarding to serve customers at hotels that are different from convenience stores. Convenience stores require a sense of speed, but hotels often return at the end of the day, and they prefer relaxed customer service. That difference was interesting.
In 2018, since I was transferred to the Sales Department of Viain, I have been involved in large amounts of money moving work, such as contracts and negotiations with outsourcing contractors. After being promoted to chief, he was also in charge of opening a new hotel, educating staff, and paying for breakfast. What impressed me is the opening project of the Via Inn Hiroshima Shinkansen Exit, which was entrusted to me for the first time. The usual preparation for opening a business takes about a year, but the time given to me is about six months. Although it was a hard schedule, it opened safely and as scheduled, and we were able to see it until the customer entered.
In 2021, he returned to West Japan Railway Company's Daily Service Net. In the Via Inn Division, I was in charge of sales management of the entire Via Inn Hotel, general contracts (a wide range of areas including travel agents, affiliated restaurants, tenant contracts, etc.), hygiene management of restaurants, and consideration of new development sites.
Through secondment and return to work, I was able to engage in many areas of the hotel business in my twenties.
In 2022, we were transferred to the Management Strategy Group of the Company Marketing Division. In contrast to the previous business specializing in the Viain business, I was involved in the creation of medium- to long-term DSN (mainly in charge of capital investment), management of capital investment budgets, application of business adaptation plans, insurance-related business, etc. I sometimes feel lack of study due to differences from my previous work, but I feel that I have more new discoveries, knowledge, and experience. In the future, I would like to take on challenges in the current department, absorb new things, and grow.

• 1st year

  Joining and on-site training

  Receive work content and practical training as preparation for 7-Eleven Heart-in on-site training.

• 1st year
  May

  On-site training

  Experienced customer service and sales at Seven-Eleven Heart Inn JR Yao Station ticket gate store.

• 1st year
  October

  Seconded to JR West Viain Co., Ltd.

  In charge of front desk work and room maintenance at Via Inn Abeno Tennoji.

• 2nd year
  October

  Engaged in various contract services in the Business Division of JR West Vier Inn, Inc.

  Negotiations for contracts, management and price revisions related to outsourcing services for hotel management,
  Involve in bidding for outsourcing contractors at the time of new opening.

• 4th year
  April

  Engaged in on-site education and new openings in the operation support section of JR West Wirein, Inc.

  While taking over duties in the sales department in line with organizational reform,
  We are involved in education for hotel staff, new openings, and paying for breakfast.

• 5th year
  June

  Returned to West Japan Railway Company's Daily Service Net.
  Belonged to the Viain Division

  Consolidation of sales-related data of JR West Viain Co., Ltd., contracts, consideration of new development sites, etc.
  In charge of overall hotel business, including hotel system management, hygiene management and guidance.

• 6th year
  June

  Assigned to the Management Strategy Group of the Company Marketing Headquarters

  In charge of preparing medium- to long-term plans and managing capital investment budgets.

From the hotel business in general, to the company-wide business in general.

The job does not end when you do your part. I think it is important to always think about the whole thing, understand the flow of the surrounding departments, and connect them to the next one. If you give a good pass, it will be easier for the next department to work. The more you develop your career and go to the position above, the more important this perspective will be.
Until now, I have been involved with many people in the Viain business and studied a lot. In particular, I feel that my experience and personal connections during the secondment period have become a great asset to me.
In the current department, regardless of the Viain business, we have many contacts with all DSN businesses and company constituent companies and affiliated companies.
In the future, we hope to deepen our relationships with all departments and companies, and to advance our career as a human resource who can take a bird's-eye view of the entire company.

A good care company that will follow you closely during your secondment.

Either way, I think it’s a “good company.” I was seconded shortly after joining the company, and worked for JR West Viain Co., Ltd. for three years and eight months. Looking back now, I was fortunate to be able to experience a series of flows from on-site operations to the opening of a new hotel, but at first I was worried about secondment. I was seconded at a time when I didn't remember my face and name in the company, but a senior who was an education supervisor in the training of new employees invited me to a meeting in the company, and another senior introduced me around, saying, "I'm Tanikawa, an employee who is on secondment." You were very happy.