Privacy Policy

Basic Approach
The JR West Group is committed to advancing the connection between people, towns and society and moving our hearts as our "will." We will continue to create and provide new value to our customers and society by leveraging our abundant and diverse data to connect them to real-life experiences at stations, stores, and local communities.
On the other hand, in the handling of such data, considering that it is closely related to the management of important personal information of customers, we will actively work on privacy considerations and ensuring transparency, not only to comply with laws and regulations, but also to alleviate customers' concerns.
Handling of personal information
In order to realize the philosophy set forth in the preceding paragraph, the Group will comply with the following matters regarding the handling of personal information.
Take privacy into consideration
When using customer's personal information, we put the first priority on providing value to each customer and solving regional issues, and we will not handle it that would lead to infringement of the privacy of individual customers.
Ensure transparency about privacy protection initiatives
When acquiring personal information, we will clearly indicate the purpose of use in advance so that customers can understand it.
In addition, we will disclose the status of use of personal information appropriately. We will respond appropriately and sincerely to inquiries regarding customer personal information.We will ensure appropriateness in cooperation with business partners.
We work with business partners necessary to continue to provide new value to our customers and society.
When using personal information (including third-party provision, shared use, outsourcing, etc.) with business partners in the course of this collaboration, we will also ask the other party to properly handle such as compliance with laws and regulations and consideration for privacy.We will carefully manage your personal information.
We will protect your personal information using appropriate organizational, human, physical, and technical means to prevent accidents such as leakage, theft, and falsification.
※Please refer to the JR West Group Information Security Policy for policies to protect information assets including personal information.

Basic Approach
In accordance with the JR West Group Privacy Policy, West Japan Railway Company (hereinafter referred to as the "Company") recognizes that the protection of personal information is a social responsibility as a company, and complies with laws and regulations and internal regulations, and appropriately handles personal information such as collection, use, and safety management.
Handling of personal information
The Company complies with the following matters regarding the handling of personal information.
Purpose of Information Collection and Use
The Company will use the personal information you provide for the following purposes:
- (1) Personal Information of Customers
- ① For communication necessary for the provision of products and services (including requests for delivery of products to courier companies, etc.)
- ② To provide information on products and services and other information on our business activities
- ③ For storage of charges related to products and services and the preservation of receivables
- ④ For reception, delivery and settlement of orders for products purchased through mail-order sales (souvenir online shop, etc.)
- ⑤ For the implementation of sweepstakes and campaigns (campaigns at curico Station, etc.)
- ⑥ To provide information on our products and services only with the consent of the customer.
- ⑦ To respond to inquiries and opinions from customers
- ⑧ For business analysis and market research and research
- ⑨ For other purposes of use associated with the above
- (2) Personal Information of Business Partners
- ① For communication necessary for transactions, execution of contracts, etc.
- ② For the management of business partner information
- (3) Personal information of recruitment and applicants
- ① For procedures such as internships
- ② For recruitment selection and post-employment procedures
- ③ For other purposes associated with the above
In addition, the Company may provide personal information obtained by the Company to the extent necessary for the subcontractor of the business.
- (1) Personal Information of Customers
Provision of Personal Information to Third Parties
The Company will not provide personal information obtained from customers to third parties without obtaining the consent of the customer, except for the purposes stated in the purpose of use or in the following cases:
- (1) Based on laws and regulations
- (2) When it is necessary for the protection of human life, body or property, and it is difficult to obtain the consent of the individual
- (3) When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the individual.
- (4) When it is necessary for a national institution or local government or a person entrusted with it to cooperate in carrying out the affairs stipulated by laws and regulations, and obtaining the consent of the person concerned may hinder the execution of such affairs.
- (5) When entrusting the handling of personal information within the scope necessary to achieve the purpose of use
Ensure proper acquisition and accuracy
We will acquire personal information by lawful and fair means, enter it properly, and endeavor to keep personal data accurate.
Safety Management Measures
The Company has taken the following measures to prevent unauthorized access to personal information, leakage, loss, falsification, etc. of personal information, and other safety management of personal information.
- (1) We will formulate regulations regarding the handling of personal information.
- (2) A personal information manager is set up for each business organization that handles personal information, and the management status is regularly checked.
- (3) We will disseminate the handling of personal information protection to employees and thoroughly provide guidance and supervision.
- (4) We will control access to personal information and limit the scope of access rights.
- (5) We will introduce a mechanism to protect information systems that handle personal information from unauthorized access.
- (6) In the case of outsourcing the processing of personal information, etc., we will appropriately select contractors and ensure confidentiality.
We will provide thorough guidance and supervision to ensure proper management.
Disclosure, correction, deletion, etc.
When disclosure, correction, deletion, etc. of personal information is requested, we will respond in accordance with laws and regulations.
Response to inquiries
In addition, we will respond appropriately and promptly to inquiries regarding personal information from customers.
October 1, 2024
