Safety and Security Initiatives
Food safety
We introduce "internal audit" which is one of our efforts to ensure food safety and security.
１. What is Internal Audit?
- （1） Quality control of the JR West Group
- ・Compliance with laws and regulations
- ・Prevention of food accidents (e.g. food poisoning, zero contamination of hard foreign matter, etc.)
- ・Improve customer satisfaction, quality, and trust
- （2） Purpose
Ensuring food safety and security at stations
Conduct internal audits based on JR West guidelines to ensure food safety and security.
- （3） Main contents
- ・Check whether there is any problem with the hygiene management status of the store
- ・Prevent the occurrence of food-related incidents and accidents.
- （4） Structure
Promote initiatives based on the PDCA cycle
- ・P Establishment of an annual business plan based on quality control regulations
- ・D Self-management (hygiene management at each store * hand washing, consumption and expiration date management, temperature check, etc.)
- ・C Internal Audit
- ・A Improvement Proposal and Implementation of Improvement
２. Specific confirmation details
Visual inspection in the kitchen and store, confirmation of HACCP record forms,
We conduct interviews with store managers, etc., and if there are any defects.
We will prepare an improvement instruction manual to improve the defects.
[Confirmation contents]
- （1） Visual inspection in the kitchen and store
Employee grooming, handling of tableware and equipment, hygiene of facilities and equipment
Are there any problems with temperature, freshness management, cleaning, etc. - （2） HACCP Record Forms
General hygiene, important, temperature, health management, toilet cleaning, etc.
Are records related to HACCP properly operated? - （3） Other Food Regulations
Is there any deficiency in the application status of the required business license, the display content of the promotional material, etc.? Is the store operated in accordance with laws and regulations?
- （4） Wiping inspection and inspection of ingredients
We carry out hand washing of employees, wiping inspection of tableware and equipment, and inspection of foodstuffs, and whether there is any problem with quality control situation.
Safety of facilities
Our stores are open at stations that are used by many customers, so not only customers but also customers.
We are implementing the following initiatives because it will also affect railway operation.
Creating a safe store
Quick repair and correction
If a defect is found, repair and correction will be carried out promptly.
Law Inspection + Voluntary Inspection
We carry out inspections of equipment used on a daily basis at stores to check whether they are properly inspected. In addition to periodic inspections of laws and regulations, we also conduct voluntary inspections to ensure the safety of passengers.
Education and guidance for group companies and store managers
As a management company for beverage and beverage companies, we also conduct interviews and guidance with group companies, and propose repairs and management.
